LCS Janitorial Service & Supply Inc has provided quality janitorial service for over 30 years. Through customer and employee feedback, corporate adaptation to new technology/ procedures and utilization of our customer service driven management team; LCS Janitorial Service & Supply Inc has identified ways to customize cleaning services to the specifications of each customer and still maintain the best value for your cleaning investment.
More than ever, today's economy is faced with multiple challenges - such as an over saturated market, reduced corporate maintenance/ management staffs and budgets. LCS Janitorial Service & Supply Inc Executive Summary will outline the advantages of utilizing our highly customizable customer service, quality control and maintenance programs to meet the individual needs of our customers.
Typical Janitorial Related Customer Issues faced when using other cleaning services
Hiring the correct cleaning company increases the productivity of facility managers alike by reducing their activity in facilities related matters/issues. LCS Janitorial Service & Supply Inc has been on the cutting edge of the janitorial industry for many years. We do not have layer upon layer of redundant management. We are a small janitorial business which has been able to expand into a janitorial supply company to better suit our customer needs. Every customer feels comfortable in the manner in which LCS Janitorial Service & Supply Inc resolves issues proactively. Proactive measures are especially useful with the following common cleaning related topics:
Other cleaning companies have higher turnover - and new employees almost every night. The cleaning industry has one of the highest turnover rates in the United States. When other cleaning companies are forced to continuously replace existing employees with new untrained personnel, the customer suffers because of a fluctuation in the cleaning quality. New or untrained employees tend to forget special cleaning instructions which imply a lack of effort and understanding which frustrates all parties involved.
LCS Janitorial Service & Supply Inc pays employees above market wages and rapidly promotes qualified personnel internally. Employees often stay longer when they feel appreciated. We offer a 401k with employer match, profit sharing to all qualified employees, Vacation and Holiday Pay. LCS Janitorial Service & Supply Inc has employees which have been with us for 15-20 years.
A customer's facility staff is spending too much time on cleaning issues-
Managing a facility requires the ability to multitask and prioritize one's time to address customer requests/ complaints and the needs of the facility. However, when customers are dissatisfied with the cleaning, service facility management must respond. Putting out fires such as cleaning duties detracts from the real job of a facility manager - such as strengthening customer relations, or completing those tasks that remain on their "to do list." It is not the job of the facility manager to continually deal with cleaning issues that should have been corrected the first time, or been proactively resolved by an experienced cleaning company.
LCS Janitorial Service & Supply Inc dedicates an Account Supervisor to each facility we service to manage the cleaning crew and the relationship between our company and the customer's point of contact; proactively eliminating problems. Our Account Mangers are promoted internally to assure they comply with LCS Janitorial Service & Supply Inc demand for superior performance.
How LCS Janitorial Service & Supply Inc produces high quality janitorial services
Service complaint resolution:
LCS Janitorial Service & Supply Inc employees' ultimate goal is perfection in the services we provide - never forgetting a task or an area - but they are human and not perfect. What separates LCS Janitorial Service & Supply Inc from the other cleaning companies is we take immediate action to identify and rectify service related issues. LCS Janitorial Service & Supply Inc resolves issues the first time they are identified and does not allow performance issues to fester due to our Quality Control Program and use of highly trained and motivated Account Supervisors. The LCS Janitorial Service & Supply Quality Control Program groups cleaning issues into three categories:
Contract work
Complaints or cleaning related issues
Non - contract work - additional services
LCS Janitorial Service & Supply Inc Account Management is notified immediately of any cleaning problems and visits their point of contact to determine the category of the cleaning issue. If it is determined to be a contract work issue the Operations Manager is dispatched to implement and supervise corrective actions and retrain the employee if necessary. LCS Janitorial Service & Supply Inc designs a cleaning program to achieve each customer's janitorial goals. Years of industry service and lessons learned have played a critical role in the evolution of LCS Janitorial Service & Supply Inc Operations Department. Our Quality Control Department addresses the issues that are most important to each customer and their facility. More specifically, LCS Janitorial Service & Supply Inc has identified the following as benefits of utilizing our services and industry expertise:
Best Value for your investment - remember hiring a cleaning service is an investment
LCS Janitorial Service & Supply Inc customizes a cost effective cleaning program that addresses every customer's specific needs. Our on-site staff and management have experience staffing similar jobs and are familiar with the service area's labor pool. LCS Janitorial Service & Supply Inc due diligence has confirmed that labor costs are within your budget and cleaning quality exceeds your expectations.
LCS Janitorial Service & Supply Inc is an integrated part of every customer's organization - your goals become our goals. We provide cleaning services as a customer's representative. Due to our proactive approach; the facility will receive additional services as a result of our frequent quality inspections, and immediate response to your cleaning requests - creating satisfied employees.
LCS Janitorial Service & Supply Inc provides high quality reliable cleaning
Hiring LCS Janitorial Service & Supply Inc will assure that you are working with a proven partner that has gained a favorable reputation by servicing facilities for the largest companies in the nation. Property mangers view LCS Janitorial Service & Supply Inc as an invaluable asset because we free up a substantial amount of time for them by doing our job correctly, the first time. LCS Janitorial Service & Supply Inc has earned the trust of our customers.
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